Accessibility statement for BRAIN

GridWatch is committed to making BRAIN, its energy-management web application, accessible to people with disabilities. This statement describes where BRAIN stands today against the Web Content Accessibility Guidelines, what we know does not yet work, and how to tell us about a barrier you meet.

This statement is currently published in English only. A French version is planned and is not yet available.

Measures to support accessibility

GridWatch takes the following measures to improve the accessibility of BRAIN:

Maintain an Accessibility Conformance Report for BRAIN (VPAT 2.5, WCAG edition) and keep this statement consistent with it.
Run automated accessibility checks on every build of BRAIN's code. These checks cover a subset of the guidelines on a subset of screens, and a clean run is not treated as evidence of conformance.
Keep an inventory of every known accessibility defect, each with a named owner, so that an accepted defect is documented rather than forgotten.
Maintain a registry of BRAIN's key screens and an accessibility test suite that runs over them.
Prepare and rehearse a screen-reader walkthrough of BRAIN's main path, from sign-in to a report.
Publish this statement, and a channel for reporting accessibility barriers as soon as its details are confirmed (see Feedback below).

Conformance status

The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities. They define three levels of conformance: Level A, Level AA and Level AAA.

Our conformance target is WCAG 2.1 level AA. BRAIN is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

In the first issue of our conformance report (version 1.0, 24 August 2026), of the 50 level A and level AA success criteria in scope: 2 are reported as not supported, 6 as partially supported, and 41 have not yet been evaluated. We do not claim that BRAIN conforms to WCAG 2.1 level AA. A remediation programme has been opened to address the limitations below.

Known limitations and alternatives

Despite our efforts, some parts of BRAIN do not yet meet the standard. The limitations below are the ones we know about; each names what you may notice, the area affected and what we are doing about it. Please tell us if you observe an issue that is not listed here.

Keyboard operation. Some interactive elements across BRAIN, such as clickable rows, cards and icons, cannot be reached or activated with the keyboard alone, because they were built as clickable regions rather than as buttons or links. The main path from sign-in to a report was remediated first; the remaining elements are scheduled to be converted to native controls. In the meantime, please report any screen you cannot operate by keyboard and we will prioritise it.
Names, roles and states for assistive technology. Some controls do not expose a name, a role or a state that a screen reader can announce, so they may be read as unlabelled or as plain text. They are scheduled for remediation together with the keyboard limitations above.
Text alternatives. A small number of icons and images do not yet carry a meaningful text alternative. They are scheduled to be labelled as part of the same remediation.
Colour contrast. The colour pairs declared in BRAIN's own design tokens have been checked and meet the minimum contrast ratios, but not every colour combination on every screen has been checked, including some chart colours and brand colours. Unchecked combinations are scheduled for review.
Text resizing and reflow. Resizing text to 200% has been checked on the report summary screen only, and reflow at narrow widths on that screen and the collapsed navigation only. Other screens may not reflow correctly and may require scrolling in two directions until they are checked.
Visible keyboard focus. A visible focus indicator has been verified on one control of the sign-in screen; it has not yet been verified on every control.
Screen-reader behaviour. BRAIN is partially conformant with the applicable accessibility criteria on some pages. Screen-reader testing and remediation are still ongoing, and certain criteria that depend on what a screen reader announces, such as focus order, status messages and error identification, may not yet be fully satisfied across all pages. This statement therefore does not claim full conformance for screen-reader behaviour across the entire product.
Third-party sign-in screens. The sign-in screens themselves are rendered by your organisation's identity provider, Okta. The provider publishes its own accessibility conformance report for those screens, which we reference rather than evaluate ourselves.
The wider GridWatch website. This statement covers the BRAIN application and this page. The rest of the GridWatch marketing website, including the navigation and footer that this page shares with it, is not covered by the conformance report and has not been evaluated.

Feedback and accessibility support

We welcome your feedback on the accessibility of BRAIN. If you encounter an accessibility barrier, please let us know through the channel below.

Barrier-report channel: support@gridwatchems.com
Accessible alternative channel: BRAIN core help desk service center web form
Acknowledgment SLA: 2 business days
Coverage hours: Time zone 6 am mst to 1 pm mst
Accessibility coordinator: Accessibility Coordinator - aksel.ozer@gridwatchems.com
Escalation path: After 48 hours, report is escalated based on different priorities to the accessibility team manager

Compatibility with browsers and assistive technology

BRAIN is a browser-based application. The assistive-technology combinations we have declared for testing are NVDA with Chrome, NVDA with Firefox, JAWS with Chrome or Edge, and VoiceOver with Safari.

Technical specifications

Accessibility of BRAIN relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

HTML
WAI-ARIA
CSS
JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

Assessment approach

GridWatch assessed the accessibility of BRAIN through self-evaluation. The assessment is documented in an Accessibility Conformance Report (VPAT 2.5, WCAG edition, version 1.0, dated 24 August 2026), which is provided to customers and evaluators as part of the procurement process. Automated accessibility checks were performed on a sample of screens, and manual keyboard and screen-reader testing is ongoing. As a result, the current assessment identifies areas where BRAIN is partially conformant on some pages, while full conformance has not yet been established across all pages. The report reflects the current state of testing and identifies any criteria that have not yet been fully evaluated. No independent external accessibility evaluation has been commissioned to date; commissioning an independent evaluation is being considered.